We track a lot of different software programs here on Software Voucher and one of most popular is Webroot. While they might not be as mainstream as Norton or McAfee, it’s one of the best selling and top rated antivirus programs sold on Amazon. And just like most other computer security programs, they release a major product update on an annual basis with version upgrades/updates provided free of charge to all current subscribers (Webroot upgrades users automatically). Based of past history, you can expect to see the new 2016 version released between late-September and early-October, 2015. A beta, if it will be released this year, should be available for public testing by July. That includes for their three best selling consumer products: Webroot SecureAnywhere AntiVirus, Internet Security Plus, and Internet Security Complete.
Here’s a quick look at the last major product releases fem Webroot:
- Webroot 2015 – Released on October 17th, 2014.
- Webroot 2014 – Released on September 29th, 2013.
- Webroot 2013 – Released on October 15th, 2012
- Webroot 2012 – Released in September, 2011.
- Webroot 2011 – Released in October, 2010.
- Webroot 2010 – Released in October 2009.
How do I renew my subscription?
If you’re a current subscriber and time has come for you to renew your Webroot subscription, then open up your SecureAnywhere and click the “upgrade/renew” link under the “My Account” section. There you will be provided with several renewal options with discounted upgrade pricing if applicable. Prices and offers will vary depending on the version that you are currently running, the length of protection required, the number of devices that you are protecting, and the country/currency that you are purchasing from.
When upgrading or renewing you membership, the only thing that I would like to stress is that as an existing Webroot customer you DON’T have to buy your renewal or upgrade directly from Webroot. We’ve been tracking antivirus software pricing from may years now and most of the time you’ll get a better price buying from a third party retailer (i.e. Best Buy, Amazon, etc.). We are tracking all of the latest deals as well so be sure to check out the latest coupons and offers that are now available.
With that said, many customers (including you and you might not even know it) have auto-renew set in your version of Webroot. That means that your credit card will be automatically charged once it’s time for your subscription to the renewed at their listed “upgrade” price. And that price is often more, even as much as two times more expensive, than picking up a license somewhere else when it’s on sale. It’s a clever trend among many antivirus software companies lately to auto-renewal their customers every user as it dramatically helps their customer retention rate. We recommend that you go through the menu options and verify that auto-renew is turned off to avoid any sup prize charges. And if you happen to see that your credit card is charged, you can request for a full refund within 70 days of the date of the charge (see Webroot’s refund policy).
What would we like to see changed in Webroot.
We’ve go through countless pages of reviews and have put together some of the top asks from customers using the 2015 versions of the software. There are some of the most popular issues that users are asking Webroot to change in their next release:
- Exclude certain folders from protection – The current Webroot setup will not allow you to exclude certain folders or drives from being protected/scanned by the software. While most average users need full protection on everyone on their PC, this causes issues when you are doing daily system full system backups. You may loose certain files if you don’t check the quarantine file when performing the backups. This enhancement has been on Webroot’s radar for some time now but it finally looks like it many make it in time of the 2016 release. You can read more about it here.
- Changes are imposed automatically – Most of us are creatures of habit. That’s way when it comes to upgrading our software programs we opt out when the changes are dramatic to avoid learning something completely new. When it comes to Webroot, there is no choice as all feature changes and updates come automatically. And it sometimes happens that a feature that you’ve been using for years suddenly disappears from the menu, something unexpected is added, or a workflow is changed. We hope that Webroot creates to the option for users to approve any major changes to the software before they are implemented or add the ability to revert back to an older release.
- Subscription start times – The way the wording is marketed on Webroot’s boxes, one would believe that a “1 year subscription on 3 devices” means that there are three separate 1-year subscriptions included. But the fact is that your 1-year countdown starts the moment the you activate it on your first device. And we’ve seen people complain that it’s difficult, if not impossible, to active future devices on the subscription plan if you don’t do all of them at the same time. So if you’re planning on getting a multiple license pack but don’t plan on using it right away on all your computers/tablets at once, then save your money and only buy the number of licenses that you need at the moment.
These are just some of the most common issues reported from customers. The only exception are reviews talking about the installation process and difficulties associated with it as these are such personal issues (each PC and the stuff installed is so vastly different) that we’re not including it part of our wish list. Remember that support is available directly from Webroot via email at firstname.lastname@example.org or by phone at 1-866-612-4227.
What changes would you like to see?
If you’re a Webroot user, let us know what changes, improvements or new features you would like to see in the 2016 release in the comments section below.