If you’re looking for a free trial version of Quicken Deluxe, Premier, Essentials for Mac, or any of the other 2015 editions, then you’re simply out of luck. Intuit does not have any free trial versions available for their line of Quicken 2015 products. It’s really too bad as both potential and existing users could really benefit from having a limited test period before ordering to see if it’s worth getting or not (just like 95% of the other software companies that offer free trial versions for new users).
But wait, there’s good news.
Even though you can’t download a trial copy of Quicken, you can get it risk free. All orders made from the official Quicken Store or from any of their authorized resellers include a 60-day money-back guarantee. If you are not satisfied with the latest version for whatever reason, just request for a full refund of the purchase price. Authorized resellers include stores like Amazon, Staples, Best Buy, Office Depot and the like.
How to request for a refund.
Regardless whether you made your purchase online or in-store, from Intuit directly or from a reseller, all returns are processed the same way. Simply follow these steps below to initiate the refund process. Just note, if you purchased from a reseller, they will likely not take back the opened software directly so you will need to also follow these steps in order to get your money back. Only purchases made at the Apple Mac App Store will be processed there and not at Intuit.com
- Go to Intuit’s refund page for Quicken products.
- Select where the software was purchased. You will have four different options: (1) Intuit.com, (2) Retail Store, (3) Electronically Delivered Products (this is an order that was downloaded), and (4) Apple Mac App Store.
- Follow the steps listed. If you originally ordered a physical CD, they you will need to send it back to Intuit by mail. Unfortunately, shipping costs are not refunded. If you originally ordered a digital version from either the Quicken Store or Amazon, then you your refund will be processed by contacting Quicken’s customer service department.
- Wait for your refund. How fast you receive your money back will depend on where and how you made your purchase. Non-physical products ordered directly from Intuit using your Credit of Debit card usually get processed the fastest with about a 2-3 day turnaround. Orders made from resellers using cash or any other payment method may take up 3-4 weeks before you receive your refund. In this case, you will receive a check in the mail.
I haven’t received my check, can I contact someone?
If you haven’t received your refund check in the mail and it’s been over 4 weeks since you sent it, then we recommend that you contact the Quicken support line to help track down the issue. Often the refund is held up because a part of the request was incomplete (ie. no receipt attached, missing box, software is still in use). Their help team should be able to look-up the status of your request in their database and shed some light on what’s happening.
Have any questions or experience with Intuit’s refund process on Quicken software? Then please leave your thoughts in the comments section below.