How to Reach TurboTax Customer Support (2021 Update)

Updated on Monday January 25th, 2021: So you’re halfway through your tax return when suddenly you hit a road block and you’re stuck – Who’s going to answer your burning questions? If you’re using a traditional local tax filing service, then you just pick up the phone and call your tax advisor and it’s as easy as that (of course they will charge you for it). But just because you’re saving your hard earned money by completing on your own tax return this year, it doesn’t mean that you are all along in the process. Let’s take a look at the options available to you for contacting TurboTax’s customer support help line.

Option #1: Contact TurboTax Customer Support by Phone

This is the most popular option, and as such, usually has the longest wait time, especially as we get closer to April 15th. An average wait time on the phone is about 30 minutes, but you can expect to be on hold for well over an hour in the days leading up to the tax deadline. Here’s the best way to call TurboTax by Phone:

  • Step 1: Dial 1-888-777-3066 (toll free) in the hours of 5:00am and 9:00pm PST. They are open 7-days/week.
  • Step 2: Press “3” to speak to a customer support representative. Option 1 are for potential clients who need more product information or have a question about their existing order status. Option 2 is for those having login issues, can’t find their tax return, or are unable to install the desktop software.
  • Step 3: Press “2” when prompted and you will be put on hold until the next available agent is available. Just remember that if you are on hold and it gets after 9:00pm, then you will need to call in again the next day.

Option #2: Use the Live Chat feature to talk to a Customer Service Rep.

TurboTax Live Chat is actually my favorite method – Not only do I have a written record of my conversation with the agent, the wait time is usually much less than waiting on hold on the phone (usually around 25 minutes or so). Just like the phone option, the chat line is open from 7-days a week from 5:00am – 9:00pm PST.

Option #3: Community Help.

We are big fans of the TurboTax’s community support forum. That’s because probably 99% of the questions you’ll ever have about TurboTax were already answered at one time or another though out the years. You can browse the existing answers or ask a question yourself. The help pages are moderated by both TurboTax employees and folks just like you who have been in the same tax situations. We noticed that most questions are answered within hours, often with a few people chiming in with different perspectives.

Option #4 – Send an Email to the TurboTax Support Team.

If you’re not having luck getting your questions answered using any of the above contact methods, then you should try sending TurboTax an email. It’s been reported that is the best email address to use. However, Intuit seems to change their customer support emails often so just let us know if you did not receive a response using this address.

Option #5 – Support through Social Media.

Over the last few years, TurboTax has pumped up their support via social media – Primarily through Facebook and Twitter. With the character length limits in Twitter, we usually turn to Facebook to ask our questions. You can expect your Wall posts or replies to existing post to be addressed by a TurboTax employee within a few hours of posting. And if they can’t help over the board, they often will contact you directly or direct you were to call to get support.

Option #6 – Pay of Extra TurboTax Support.

You’re final option to contact TurboTax, and for some of you this may be the best option, is to upgrade to TurboTax Live. All four versions of TurboTax — Basic, Deluxe, Premier and Self-Employed — can be upgraded to include help and support from one of TurboTax’s Certified Public Accountants (CPA). That means you’ll have on-demand access to a CPA year-round, any time you need expert tax advice. On top of that, they will also perform a final review of your tax form before you file.

In terms of additional costs, this extra service ranges from $50 to $80 depending on the version you choose.

You can also find other ways of of contacting TurboTax through their main support page.

How was your experience contact the TurboTax Support Team?

Were you able to get the service and help that you expected or were you majorly disappointed? Let us know your experiences with TurboTax’s support team in the comments section down below.

  1. March 2, 2020

    barbara miller elegbede

    I am really frustrated. After sending off my Turbotax return I noted that my oension income is not listed on my completed return, When I went into the amended and tried to put thus income in again, it is already there but somehow does not appear on line 4c of the completed return. I then tried to use “contact” a rep did call me back within 10 min but they could not hear me and hung up. Then when I tried to contact them again it said “not available”. I then tried other tel nos and this was impossible so I am really frustrated. I have already paid $160 to Turbotax and can not get an answer from a live person and all the community advise is not helpful.

  2. January 1, 2020

    Annie M Cilley

    I tried to get help because the code(s) sent me to reset my password when I entered them and clicked continue took me right back to the login window that wants me to sign in so I can’t access the account to set up a new password since I can’t get onto the site. Then when the chat person comes on to help me they want $ 5 which is a ripoff as I just purchased Turbo Tax which turns out to be 2018 and not 2019.

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eric owenWritten by Eric

This page was written by Eric Owen, an expert on software news and deals.