Amazon.com: Customer reviews: QuickBooks Pro 2016 Small Business Accounting Software with Free QuickBooks Online Essentials [Old Version]

Top positive review

A/R works great, especially with QuickBooks creditcard services

Reviewed in the United States on March 12, 2016

Currently only using this program for A/R, so on that note, program works great, especially with QuickBooks creditcard services (which are expensive ) but I can email invoices with a pay link, and payments are posted directly into the programs smoothly (with a few steps). I'm new to this credit card processing, but I'm impressed and so are my clients. They find it easy to use and appreciate that they don't have to create an account to pay and how "securely" it processes the transaction. I have not view other services (or other companies) but I'm happy how this works. PS: Switching from QuickBooks 2008 worked smoothly.

Top critical review

Critical reviews›

Dranansi

Upgrade with confidence.. time saved is money earned yeah... I feel duped!

Reviewed in the United States on April 25, 2016

Upgrade with confidence.. time saved is money earned

I am a QuickBooks user for many years when it was the 99 version. My last version upgrade was 2009. After avoiding the any upgrades for years, I upgraded to windows 10 and decided that it was better to also upgrade the accounting software.

With much trepidation I could not get the 3 user pack so I had to buy 3 separate disc versions of the 2016 to network them. 2 at office (networked) and 1 at home which is what I have been doing for the past 14 years.

As usual, I read all the negative reviews (more honest and real) and then decided to bite the bullet.

Shipping was fast as usual from amazon.

Installation: at home first-no problem, upgraded the company file and worked easily, much improved interface, faster smoother and faster back up,

Now to the office; No problem, smooth upgrade, networked and worked without a problem. Intuitive, easy to figure out as an old user, my secretary had no problem with the upgraded software. No training necessary!

The ability to attach scanned invoices and any bill or paper to cheques or invoices is a blessing for record keeping. Bounced cheques can be easily tracked. Had one so far in about 6 months.

Back up is significantly faster and so is the software.

The new layout is very informative, tracking payment for the day, grouping payment history of customer or vendor, calendar, snapshot, bill tracker, etc really nice.

Emailing of invoices without having to use intuit servers, what a joy to use!

One Concern: I saw a QB dataserviceuser19 user as a user on my system and since I did not authorise it, I deleted the user.

Word of advice
DO NOT DO THAT, I was immediately locked out of the system and had to reinstall and reboot to regain access.
If this can be explained it would be helpful.

One problem- when I back up the company file, I do not see the scanned attachments in the restored file unless I go to the original computer that I had scanned it on. I can see there is an attachment and the name of it but the actual image is not backed up.

If this can be changed so the actual file can be backed up as an option as well then I would say 5 stars. For now **** stars.

Ignore the naysayers.

A very good upgrade well done intuit !

UPDATE 2017-08-20 NOW I am feeling it!
BEWARE that QB accountant 2015 will not work with this version, You need QB accountant 2016 or later. Guess what? Intuit does not sell 2017Qb accountant just so! Your accountant needs to register with THEM! He needs to do their exam, to be able to buy Quickbooks accountant 2017! He needs to be a "certified QB advisor" and pay a yearly $349 and can only use it with ONE computer! LOL...Is this LEGAL? Sounds like what Microsoft did with IExplorer years ago. No wonder I could not find a later version than 2015 on Amazon. I now have to send my original backup file to my accountant, do nothing while he works on it, then import it..I am now back to the old days of TIME WASTING and VERY VERY VERY DISAPPOINTED.

Guess what? If your accountant does NOT want to be a Qbadvisor or you need to access more then ONE computer you get to call a special number and pay $499.00 ( maybe). PURE corporate GREED and exploitation. I guess the naysayers were right after all! VERY VERY DISAPPOINTED.

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What a horrible company. I will say that the technician who ...

Reviewed in the United States on May 14, 2016

Verified Purchase

I have been using QuickBooks 2013 for 3 years. I now get messages stating that my online banking will fail to work after the end of May 2016, forcing me to upgrade QuickBooks. I purchased QuickBooks 2016 Pro and followed their processes for upgrading my company file to QuickBooks Pro 2016. I received continuous error messages. I called the support line and the told me that their server was corrupt and that my company file will not work in the future because their sync process on their server is corrupt. They have me on the line telling me that my company files will no longer work in the future, and that I am essentially out of luck unless they fix the problem (which is on their server, and apparently in the process of attempting to upgrade, my company file cannot work in the future because their server/ sync process is corrupt for my company file. They will not fix it unless I pay them ransom of $396 for one time support, although they pushed hard to get me to pay $695 for 6 months of support. I am so furious I can hardly stand it. They gave me no choice but to pay them, sign a support contract, or their software will stop working for me, even though I bought their new version after being forced to!! Unbelievable. I paid it as my company must have this file working, I have no choice. But I will be looking for new accounting software going forward. Do not work with Intuit! Do not buy their software! They are crooks. Extortion is the true term. I'm forced to upgrade their software to a newer version, and when the upgrade of my company file doesn't work per their process, they force me to pay $400, twice what I had to pay for the new software, to fix it!!! What a horrible company. I will say that the technician who finally fixed my problem was excellent. When I was comparing QuickBooks 2016 Pro when I purchased it, it said it was $89 for 3 months support. However they charged me $395. Beware.

2 people found this helpful

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Bill

Look for an alternative to QB. Be very wary of this product.

Reviewed in the United States on September 28, 2016

Verified Purchase

This is not an accounting program. It's an instrument of torture. Every "improvement" or update imposed on the user results in HOURS of I.T. trouble and searches for workarounds. The newest version requires constantly changing, complex passwords for each company one opens on QB. If you are a bookkeeping or accounting professional, you will be engaged in time-consuming password management--simply because QB forces it. Sharing files with clients or CPAs will be ridiculously and needlessly complex. No competent professional these days hasn't already addressed security issues internally: but QB has taken it upon themselves to force really onerous procedures on its client base. Can there really be no way to turn this off in future editions or updates? And changing between companies is an exercise in terrible frustration: either one "doesn't have security permissions to delete a file" (which nobody is TRYING TO DO--just change between files!) or there's an error code that doesn't even come up when it's plugged in to any search engine. It now takes up to 5 attempts to ignore 2 separate error messages to switch to a different QB company file. Because of the password protocol changes hidden like a Trojan Horse in the recent product upgrade I'm now frightened to download any of Intuit's suggested file doctors and fixes. I can't trust them anymore not to make it all worse. How can I proceed with confidential client issues when I can't stay on top of what Intuit is doing to its client base? Intuit's program has now gotten so intrusive because of its connection to the internet that it creates its own problems. There are no material accounting or bookkeeping enhancements or improvements from prior versions--but running a payroll program through QB not only forces product upgrades, it also forces changes on the way all users run their own businesses. To be treated this way as a loyal QB user is preposterous. Has anybody found a workable alternative? And I really hope an Intuit representative doesn't "apologize" to me for my inconvenience and forward my concerns to their programmers. They know what's wrong. They just don't care. Intuit can fix all the problems they create by just leaving me and my business to use my own judgment!

9 people found this helpful

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Ash

Blatant lie!!! QB online banking can work beyond three years, if you read this review.

Reviewed in the United States on June 9, 2016

Verified Purchase

My review is not about the product but about its maker, Intuit. If you have been hijacked by this company to upgrade every three years then proceed to read, otherwise this review is not for you (May be in three years, come and read.)

I have owned at least five versions of QuickBooks since last 12 years. I use online banking feature of QB extensively. It helps me eliminate re-entering the transactions manually, because the transactions get downloaded directly from the bank. Every third year of service of the software, I started receiving notifications that my version's online banking would stop working as of such and such date. I questioned that every time because downloading transactions from the bank is something between your computer and the bank. The only reason this contract would break if the bank changes its file format etc. Most of the time the banks would not do so. Even if they did, they would make enough amends to keep it backward compatible. So, a lot of times just to test Intuit's threat, I did not upgrade the software. Sure enough, the online banking stopped working on the promised date. I am currently using QB 2013 (a verified Amazon purchase.) As usual I started receiving warnings about online banking being stopped on 5/31/2016. This time, I did something different. I stopped installing QB updates. I suspect that they plant a bomb, some kind of code in the software, which makes the online banking disabled as of promised date. Guess what folks, I was right. Today, June 8th, 2016, my online banking download is alive. I am sending a letter to the attorney general of California for such practice. I can see a lot of reason for a company to force you to upgrade the software. However, I am totally against blatant lies!!!

14 people found this helpful

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Susan Beaty

No longer recommended by me

Reviewed in the United States on November 1, 2016

Verified Purchase

I can look at my bookshelf and see Quickbooks releases dating back to 2005, and until this release I would have highly recommended QuickBooks to any small business. But after the changes Intuit has made in 2016, I wouldn't recommend the software to a new company starting out. I am a tax preparer and bookkeeper who works on multiple clients and this year Intuit has implemented a requirement for a complex password that must be changed every 90 days. Sigh. I have one client whose books are nothing but journal entries for due to/from amounts and whose file contains no personally identifiable information except the Employer Identification number and it has to have a complex password. So I already have a huge Excel spread sheet for my own passwords, and now I'll have to create a new Excel spreadsheet for all the QuickBooks passwords for all the tax returns I work on next spring. Many of the clients I work on haven't had password protected files prior to this year, but as best as I can tell that's about to change.

I ended up buying QuickBooks Pro in 2016 because I could no longer buy a 2016 Quickbooks Accountant's version that was a stand-alone package for my desktop. The accountant's version now only comes bundled with other "features" and cost $300 when I looked at it. So I downgraded back to Pro which took care of my needs adequately.

Outside of these annoyances, Quickbooks has always been my go-to software for small business accounting. I have used it for over 10 years for my husband's business it does everything necessary to keep a set of books for a small company. I tracked payroll in QB, but prepare W-2s outside the software.

I'll be recommending Sage50 (formerly Peachtree) to anyone who asks me. And I'm hoping to avoid spending money on QB 2017.

2 people found this helpful

Helpful

mpops

Intuit Doesn't Listen and Doesn't Care

Reviewed in the United States on August 27, 2016

Verified Purchase

I've been using QuickBooks for over 15 years to run my small business. The software is ok but the company is another story. Intuit adds annoying 'features' at will, making the software almost unusable for the small business customer, and nothing - NOTHING - that customers say will get them to listen to how unusable the change make the software. Case in point: a recent upgrade made it MANDATORY to log into each company file every time it is open, and the password has to be changed every 90 days and has to meet Intuit's formula for a strong password. This log-in is inaccessible to LastPass, my password manager. I really, really, do not like it - but it turns out that some people have multiple company files which they switch between, and tracking the passwords of each is next to impossible. So, of course, visible cheat sheets have to be used, and WOW does that make the software insecure! Intuit's customer forums are full of complaints, but the company turns a deaf ear.

This is not an isolated case. As a company, Intuit has developed quite a reputation for not listening to customer problems and not providing useful customer support - all you have to do is look and the many times customers have used to Amazon reviews to express their outrage since there do not seem to be any other options. The thing about accounting software is that once you committed a lot of data to a particular program, changing to a competing program can be a very big problem, so you become trapped into living with whatever bad changes the vendor makes.

Bottom line, If you are not tied to QuickBooks with legacy data, like I am, I would recommend that you entrust your business accounting to some other vendor.

7 people found this helpful

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Jayson

I have now had 3 terrible experiences with intuit customer service over the phone

Reviewed in the United States on April 7, 2016

Verified Purchase

I have now had 3 terrible experiences with intuit customer service over the phone. The software is not as use friendly as they preach, as if someone who has never done accounting can just hop on & it explains itself. After spending roughly 10 solid hours of watching all the step-by-step 2016 instructions online, along with other small google searches, then another several hours with a friend who could fumble her way through this program, I still had numerous major setbacks. After trying to find the answer & do my own legwork for a spell, I finally call customer service, guess what, this product is not backed by anything whatsoever according to everyone I spoke to over the phone. The only thing that happened was indian people who are very difficult to understand as they roll all English words into a ball & shoot them at you over the phone...but all they did was continue to disregard my simple to fix for them, but major little setbacks for me type issues. All they kept doing was telling me they couldn't help me any further unless I purchases the service package!!! It was $60 more for 1...maybe 2 years. I forget those details, but I was disgusted that you can spend money on a product, & when you have a question or concern you have to buy the Premium package, or upgrade the Pro to "Premium" to get any help. This is one of the most immoral, pathetic business tactic one can use. Honestly, it is in the same area as poor country sweat shop workers slaving away for Nike, or Nestle using lawyers & legal bullying to force its way into small towns & poor countries to steal every ounce of spring & aquifer water they can muster just to sell it back to us. Intuit, you are awful.

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CompLit

Software: 5 Stars, Installation: 0 Stars

Reviewed in the United States on December 13, 2015

Verified Purchase

QuickBooks Pro 2016 software is excellent software. I am a computer literate person with a PC using 64-bit Windows 7. Installing the software from a DVD and re-setting my password would not have been possible without great assistance from technical support.

Installation for 64-bit PCs results in an insufficient memory error code. The solution involves copying some of the folders from the QuickBooks DVD to your desktop, opening and editing a file called Framework.xml, and running the Setup.exe file from the desktop.

Here's the link where I found the method.
http://support.quickbooks.intuit.com/support/Articles/SLN41834

Now you have to enter your email address and password. I created a password to Quicken years ago and didn't remember it. Intuit sent me an email with password re-set instructions. Their email, though, required me to answer my security question. Not likely that I could remember that if I couldn't remember my password. Their email said in that case I was to call technical support. It took a knowledgeable technical support person about an hour to re-set my password.

It would have been easier if I had created a new Yahoo email address specifically for QuickBooks and spoofed Intuit into thinking that I was a new customer.

Other reviewers have stated that technical support for Intuit was poor. I thought their help was excellent.

Intuit executives need to try to install QuickBooks on a 64 bit PC, see how remarkably techie it is, have a password and answer to a security question created years ago to some other Intuit program, both of which they have long forgotten. When they try, and go through what I had to go through, they need to ask themselves who is in charge of programming and how this could have come about.

11 people found this helpful

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Octopus8

I do not have time to waste grinding through an apparently terrible customer service department

Reviewed in the United States on December 24, 2015

Verified Purchase

Yesterday I installed this software after receiving it the day before. It was a clean install, no previous Intuit products had been installed on my new Dell Inspiron 15 5000 Series running Windows 10. After generating several invoices, the QuickBooks program corrupted my Adobe Acrobat Reader program to the point where I cannot send invoices to customers. In fact, I now can not view ANY pdf files at all. Adobe Reader will not open, and I can't uninstall it from the control panel.

I do not have time to waste grinding through an apparently terrible customer service department, as many others here have noted. I refuse to play that game. Just now, I uninstalled QuickBooks Pro 2016, initiated a return and am on my way to UPS to get this buggy junk software out of my life.

Update - December 25, 2015. Had a Merry Christmas and also was able to get rid of the corrupted Adobe Reader DC program and reinstall a clean new version. My computer is back to it's bug-free self. As a service-oriented small business owner, I've found that FreshBooks cloud accounting is the most promising software for this type of business. It would not be appropriate for large businesses that are product & inventory oriented, however. Seems like a great company, website has bios and photos of what looks like nearly all of their employees.

There are many other accounting software options, I'm finding. I just haven't heard of most of them. I'm doing more research this time.

29 people found this helpful

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Jules888

Terrible customer service from Intuit.

Reviewed in the United States on May 23, 2016

Verified Purchase

to I give it zero stars. When it arrived and I attempted to load it onto my computer, when I got the the part requiring me to load the product key I found that it was attached on the back of the package with a sticker on top. I was instructed to remove the sticker and view the product key. The problem that I encountered was that in attempting to remove the sticker I couldn't get it off without the product key sticking to the back of it so that now it is unreadable. When I contacted Intuit to find out what to do about it I was informed that I would have to fill out a form, send that and the software back to them after which they would issue me a reimbursement and if I met all the requirements then when I received my reimbursement I could purchase another copy. I asked if they could forgo the reimbursement and just send me replacement software they said no. I found this most unhelpful on their part, especially considering that they created this problem in the first place and I found their customer service very lacking. I have been a satisfied customer of Intuit for several years but I have been seriously reconsidering my position in light of this situation and, at this time, I could not in good conscience recommend any Intuit products to anyone else.

3 people found this helpful

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Eddie Telleman

Wait for updated version. There are too many errors in this one.

Reviewed in the United States on February 17, 2016

Verified Purchase

QB has some downloading and integration issues with your bank downloads. They have yet to resolve them and have a quite arrogant attitude. "We'll let you know when we fix it. Just give us your email." That is not acceptable.

If you want to use the bank downloads, you will have to manually enter everything to be sure you get it right. Don't buy the updated version until this is fixed.

2016/May
Just got an update from QB. Classic QB [BS]. And they're not going to fix their program! Nor are they offering any other assistance. The fix "May be available" at some future time. Someday there will be real competition for QB and we'll be rid of them.

Dear XXXX
Recently you subscribed to receive information about the Intuit support article, "Bank Feeds "Add to QuickBooks" option clears work and resorts transaction list". Thank you for your patience while we investigated this issue.

At Intuit, we strive to provide the highest quality product by assigning resources to address the issues with the biggest customer impact. In some cases such as this one, a fix will not be immediately available but may still be included in a future release.

Support article: [...]

There will be no further notifications regarding this issue.

Thank you,

The Intuit QuickBooks Support team

3 people found this helpful

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